Students achieve success in Scotland’s first sector based Work Academy in Customer Care

Scotland’s first ‘Sector Based Work Academy in Customer Care’ course came to a successful conclusion on Friday 16th March when Richard Lochhead, MSP, met with students to hear about their experience and how this new course concept could help them secure future employment.

This course, delivered by Moray College UHI, is designed to prepare students for employment in Customer Care. Following completion of the course 7 of the students gained places on an interview shortlist with Capita for vacancies on their Scottish Power contract.

Rosella Smith, Senior Training Co-ordinator from Moray College UHI said, “This was an exciting opportunity to design and deliver the first Sector Based Work Academy in Scotland supporting jobseekers in Moray. The course went very well and we received great feedback from our students” Student feedback indicated that they enjoyed the opportunity to meet new people, and that the course had helped build their confidence and recognise skills they had to offer an employer.

Derek Cairns of Skills Development Scotland, added “Skills Development Scotland is delighted to work in partnership with both Moray College UHI and Jobcentre Plus on the successful delivery of this programme to help unemployed clients in Moray.”

Moray College UHI, Skills Development Scotland, Jobcentre Plus and Adecco worked in partnership to create this course and provide this skills development opportunity. Funding has been provided through Training for Work, which is a Skills Development Scotland contract.