Complaints and suggestions

The University of the Highlands and Islands is committed to providing an excellent education and high-quality services to our students from enrolment to graduation. We value complaints and use information from them to help us improve our services.

If something goes wrong or you are dissatisfied with our services, please tell us. This webpage describes our complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us.

What is a complaint?

We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.

How do I complain?

You can complain in person, by phone, in writing, by email, or via our complaints form below.

It is easier for us to address complaints if you make them quickly and directly to the service concerned. So please talk to a member of our staff within the department or academic partner you are complaining about. Then they can try to resolve the issue.

You can read our complete guide to complaints handling here: Complaints procedure - a guide for complainants

Data protection

By pressing 'Submit' on this form, you are consenting to any information you provide being held and processed by Moray College UHI for the purpose of administering your enquiry.

Your information will be held in our electronic systems. It will not be passed to any third party.